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Provision Online Business

Installation

The date for provision of the connection will be notified by cegecom to the customer in good time. Where necessary, installation of the network connection will be carried out by cegecom. The connection is deemed provided once it is technically ready for use and the data rate in accordance with Paragraph 2.2 is available. Technical readiness for use will be documented by an acceptance test measurement.

Access to the customer’s premises

In order to guarantee trouble-free installation and fault-free operation of the connection it is necessary for employees of cegecom or of third parties commissioned by cegecom to have access to the customer’s premises. In the event of malfunction access may also be necessary outside normal business hours (at night, weekends). If the customer does not ensure access, this may lead to delays with installation/ fault clearance. cegecom reserves the right to charge for delays caused by the customer. Upholding any agreed fault clearance times cannot in this case be assured by cegecom. Please note the relevant supplementary service agreements in this connection.

Transfer point and responsibilities

cegecom provides the customer with a high-grade network terminal (NT) on loan for the term of the contract. This NT defines the transfer point between the customer’s network and the network of cegecom. The transfer interface to the NT is an electrical port (RJ45). The service can optionally also be transferred via an LC connection as singlemode or multimode signal. The terminals then connected to the NT are the responsibility of the customer. This product does not include providing the customer with other technical requirements for the service, in particular the necessary technical infrastructure (cabling, electricity connections, etc.), or offering support to obtain them. The NT is always installed in the immediate proximity (maximum 2m) of the household connection. On request cegecom will (within the scope of technical possibilities) install the NT in another position in the building. This service is not part of the product and must be commissioned separately following individual advice and inspection of the premises.

Network terminal

cegecom reserves the right to change the settings of the NT. The NT and its features may vary depending on availability and future technical developments. The customer is generally prohibited from making changes to the fibre line, optic fibre socket or the NT, or to allow them to be made by third parties. There is a danger to health from laser radiation with the optical network terminal in cegecom’s optic fibre networks.

If the customer relocates or the property is sold, the NT shall remain at the site of installation.

Provision of IP addresses

Depending on the product chosen, the customer receives an officially registered IP address range from the Provider Aggregatable Address Space (PA space) of cegecom or from the PA space of a sub-supplier used by cegecom to provide this service. Provision includes basic allocation of a suitable address range and routing the allocated address range.

IP addresses are awarded taking into consideration the Réseaux IP Européens Network Coordination Centre (RIPE NCC) guidelines for award. A requirement for allocation of an address range is the provision of documentation on the use of IP addresses by the customer.

Customers who already operate an accredited LIR (Local Internet Registry) in accordance with the regulations of RIPE NCC shall not be allocated addresses from the PA address range of cegecom.

Depending on the connection the customer will be provided either with exclusively IPv4 addresses or IPv4 and IPv6 addresses (DualStack).

At the end of the contract the customer is obliged to cease use of the IP addresses allocated by cegecom immediately and to allow cegecom to resume their use.

If the IP address spaces allocated to cegecom by RIPE NCC are altered for higher-level operational or technical aspects, cegecom reserves the right likewise to change the IP address ranges allocated to the customer.