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General product information

With Online Business, you get a fast access to internet and tailored to your needs. The various proposed bandwidths, 20, 30, 100, 200 and 1000Mbit/s allow you to download your files in a few seconds, surf the Internet in search of relevant information for your business or to connect to your mail service webmail.cegecom.lu.

You evaluate the usage of your Online Business connection thanks to the monitoring service included in the offer. So you can anticipate the need for additional bandwidth as necessary. Finally, for some specific applications, a range of fixed IP addresses is available.

Online Business, is the easiest way to connect your business to the Internet.

Features

cegecom s.a (referred to in the following as cegecom) will, within the scope of existing technical and operational possibilities, provide the customer with asymmetric Internet access. This allows the customer to transmit IP packages from and to the Internet. Provision of this service requires a functional subscriber line (SL; copper) or fiber optic line, depending on the type of connection, on the customer’s premises. cegecom reserves the right, where necessary, to realize the subscriber line/ fibre optic line and services via third parties.

Individual features may incur a charge, depending on the product and product variant. The services and features for cegecom Internet connections are described in the following.

Bandwidth

The Online Business Internet connection makes available asymmetric bandwidths. The variants and maximum asymmetric bandwidths available can be found in the following table:

ProduitsDébit download en kbit/s
Max
Débit download en kbit/s
Min
Débit download en kbit/s
Normal
Débit upload en kbit/s
Max
Débit upload en kbit/s
Min
Débit upload en kbit/s
Normal
Online Business 20M200001000180001000128900
Online Business 30M300007000270001000010009000
Online Business 100M100000300009000050000200045000
Online Business 200M2000001000001800001000005000090000

Influence variables on the transmission speed on the customer connection

The transmission speed which can be achieved on the customer’s connection depends on:

– The transmission speed of the selected server of the content provider

– The network load of the Internet backbone

– The terminal equipment used by the customer (PC, operating system and other applications software)

– The respective physical properties of the connecting line, in particular of the line attenuation, which depends on the length and cross-section of the physical line.

Mutual influencing of services on the customer connection

In principle, all types of data traffic are transmitted equally in the cegecom network. In the case of traffic peaks in data traffic, voice and video transmissions are transmitted in priority in order to ensure service continuity. Using voice service will reduce by approx. 100 kbit/s in download and upload the bandwidth available for Internet connections. Using video services (ex. IP-TV) will reduce the available download bandwidth by approx. 5 Mbit/s, with HD channels by 9 Mbit/s. Controlling the IP-TV will required up to 500 kbit/s upload bandwidth.

Data rate

The transmission rate depends on the physical characteristics of the subscriber line/ fibre optic line. In addition, the effective usable data throughput depends on the transmission package size. When the connection is made available cegecom completes a test certificate documenting the actual achievable data rate at time of handover. This test certificate is then shown to the customer for information.

In the case of copper-based access lines, the maximum possible transmission rate depending on the product chosen is given. If the physical characteristics of the subscriber line do not allow the stated maximum bandwidth, the customer will be allocated a lower bandwidth to ensure the stability of the connection.

Data transfer

The data transfer used by the customer is covered by the monthly fee (true flatrate). There are no additional usage charges for dialup, connection or volume.

Monitoring

The traffic on the individual connection may be measured on request. Data such as incoming and outgoing bandwidths can be measured. A measurement can only be made after prior technical inspection.

E-mail addresses

cegecom will within the scope of existing technical and operational possibilities allow the customer the use of five free e-mail addresses @cegecom.lu, accessible via webmail.cegecom.lu (500 MByte per e-mail address). Where possible the e-mail addresses may be named according to the customer’s wishes. Otherwise a randomly-generated e-mail address will be allocated.