Additional services symmetrical bandwidths

Additional services from the symmetrical bandwidths

In accordance with the agreement and within the scope of existing technical and operational possibilities cegecom will provide the following additional services for an additional charge:

Optional IP address ranges
The following address ranges are optionally offered:

Mask Bitsnutzbare IP Adressen
Statische IP Adresse (inklusive)1
/302*
/29 6*
/2814*
/2730*

Larger address ranges are not part of this product and must be commissioned by the customers and planned by cegecom separately. The address ranges are awarded analogously to Section3.5.

Expansion of the IP address range

If the customer already has an IP address range, he must prove that there is an additional need.

When a request for alteration that results in the expansion of an address range that has already been allocated is processed, IP addresses which have already been allocated may have to be returned in order to enable consistent routing of the address range. In other regards the expansion of an address range is analogous to Section 3.5.

Redundancy

Securing the availability of the service against failures of individual components is possible by duplication of these components. Other redundancy scenarios are possible, depending on security requirements.
These are not part of the product and must be commissioned by the customer and planned by cegecom separately following individual advice and inspection of the premises.

Restrictions on service

With products from the ONLINE product line data are transmitted transparently to OSI Layer3. cegecom cannot filter undesirable data that influences use of the Internet access. The customer is responsible for taking suitable protective measures against attacks from the Internet. cegecom reserves the right to block certain IP addresses or IP address ranges (black hole routing), taking into consideration the interests of the customer in protection against misuse and as defined by consumer protection law. On request cegecom will provide the customer with a complete list of blocks or restrictions, insofar as these have been set up.

Fault clearance and Service Level Agreement (SLA)

The basic monthly price for the chosen product includes the ESSENTIAL SLA variant as standard. The service level may be increased to COMFORT or ELITE for a surcharge. The relevant agreements for cegecom SLAs apply.