We cegecom maintain corporate appearances (so-called channels or fan pages) on the social media portals Facebook, Instagram and LinkedIn.
By presenting our company in social media portals, we would like to seek active communication with you and offer you the opportunity to inform yourself about the products and services of our company and our group of companies via this way. In addition, we use social media portals to carry out marketing measures.
If you use the contact options to us on these social media portals, we process the data you provide in order to process your request, which is the reason for your contact, and to answer your questions. Your feedback and reactions in the portals also serve us to further develop and improve our product portfolio.
The operators of some social media portals provide our company with statistical data (so-called « page insights ») that give us information about user activities on our corporate appearances. As part of marketing measures, we use the options provided by the social media portals for addressing specific target groups (“targeting”).
We process your personal data on the basis of our legitimate interest in communicating with you, in continuously optimizing our corporate appearances, and in the implementation of efficient advertising measures. If the processing is necessary for the fulfillment of a contract with you or for the implementation of pre-contractual measures, we process your personal data on this basis.
We store your personal data for as long as this is necessary to process your respective request or for as long as we are entitled or obliged to store it due to legal requirements.
The social media portals are not operated by us, but by the respective social media portal operators on their own responsibility. The product sovereignty and product design of the social media portal lies with the respective social media portal operator. We have no influence on the data collected and processed by the operator, nor are we aware of the full scope of data collection, the purposes of processing or the storage periods. Only in individual cases in which the social media portals process personal data on the basis of our instructions, they act as processors under our responsibility as controllers.
For our Facebook fan page, we have concluded a joint control agreement in accordance with Art. 26 GDPR with Facebook Ireland Ltd. At this, it is agreed (https://www.facebook.com/legal/terms/page_controller_addendum) that Facebook is responsible for providing you with information about the processing of page insights (https://www.facebook.com/legal/terms/information_about_page_insights_data) and enable you to exercise your rights as a data subject according to the GDPR. You can find out more about these rights in your Facebook settings.
We would like to point out that the processing of personal data in countries outside the European Union and the European Economic Area, especially in the USA, cannot be ruled out. Under certain circumstances, this can be associated with the risk of more difficult legal enforcement, which represents a risk for the individual user.
Regarding the collection, processing and use of personal data by the operators of the social media portals, we refer to their privacy policies: