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Unified Communications Offer

Combine the feature sets according to your needs and sites.

Configuration example

 

 

Managed Com Corporate : 100% flexible all-in-one solution

Managed Com Corporate is a complete solution for your business communications. You benefit from a state-of-the-art equipment, a modern and constantly up-to-date technology and a performing technical support centre.
Our solution is 100% flexible. You don’t need to invest in a complex phone system. You have the choice between three features sets: Basic Voice, Unified Communication or Contact Centre. You can easily switch from one feature set to another as your business needs grow. You even have the opportunity to combine the three subscriptions according to your configuration needs and sites – from the headquarters to the regional office, the branch office, the remote office and the remote user.
Basic Voice ensures you an optimal basic communication with the main voice features such as call logs, call forwarding, three-party conferencing and personal phonebook.

BASIC VOICE

• Basic incoming and outgoing calls (basic national and international calls with a transparent
• and fair tariff model for business clients)
• Call log (recording of time and date of incoming, outgoing and missed calls)
• Call Forwarding
• Three-Party Conferencing
• Voicemail
• Fax (possibility to connect existing fax machines)

UNIFIED COMMUNICATION

(includes features of Basic Voice)
• FaxBox (enables subscribers to receive and send fax messages via email application or Microsoft Outlook without using a fax machine)
• Drag&Drop Conference Management (for the use of conference management features, such as managing and intiating permanent and recurring conferences)
• DeskShare (enables an IP user to log in at another IP system phone and use this phone as his or her own personal device)
• Desktop Dialer (enables users to call a selected number or a number copied to the Windows clipboard)
• Presence Status (shows if another MANAGED COM subscriber is available or not)
• One Number Service (enables a subscriber to be reached through a single phone number, independent of which MANAGED COM device is used)
• Status-Based Call Forwarding (sis activated depending on the presence/absence status of the called MANAGED COM user)
• Personal Auto Attendant (enables callers to be automatically transferred to an extension without the intervention of an operator or receptionist)
• Call Recording (the call content can be recorded and stored into a file)
• Voice and Fax Messages (the Voicemail and Fax service enables subscribers to receive and manage messages via email application or Microsoft Outlook)
• Instant Messaging (exchange messages in real time with all Managed Com Unified and Contact Centre subscribers)
• Fixed-Mobile Convergence/Smartphone Integration (the smartphone – Android or IOS – can be configured as an additional extension of the communication system)
• Outlook Integration (the user can call contacts out of Microsoft Outlook and send voice and fax messages via email)
• Auto Attendant (provides, together with the Voicemail, an integrated service which plays a greeting to the customer and routes the call according to the configuration)

CONTACT CENTER

(includes Basic Voice and Unified Communication features)
• Flexible Call Queuing (enables the user to define different waiting queues in order to handle incoming calls according to his or her needs)
• Skill-based routing (ensures that callers are always connected to the most qualified agents, regardless of the contact medium)
• Wallboard Functionality (real-time call statistics and queue information for last 24 hours can be presented on a display or a beamer)
• Calling Number-dependent Handling (incoming calls can be individually handled depending on the calling number)
• Contact Centre Agent (myAgent) (the agent can control the functions of the call centre solution using a desktop client)

Managed Com Business : Unified communication accessible to all

Our Managed Com Business solution is especially dedicated to small and medium-sized enterprises. This shared communication platform provides access at affordable prices to a lot of functionalities such as connecting smartphones (Android and IOS) from any Wi-Fi network, taking over existing devices without having to replace them and benefiting from a reliable and redundant service provided by the cegecom data centres.
You have the choice between two feature sets. The first, Basic Voice, contains several features: from call forwarding to presence status, one number service, disaster recovery routing, parallel ringing, busy lamp field, conferencing up to 20 subscribers, Fax2Mail and Mail2Fax. The second, Call Center, includes all the features of Basic Voice and offers additional options useful for the development of a call centre (Call Center Agent, IVR menus, waiting queue configuration, etc.).

BASIC VOICE

• Basic incoming and outgoing calls (basic national and international calls with a transparent and fair tariff model for business clients)
• Call log (recording of time and date of incoming, outgoing and missed calls)
• Call Forwarding
• Parallel ringing (enables to answer incoming calls with the called phone line or with another phone line)
• Favourite List
• Personal and Company Phonebook
• Voice mail
• FaxBox (enables subscribers to receive and send fax messages via email application or Microsoft Outlook without using a fax machine)
• Music on Hold
• Call Parking (enables to put a call on hold and reduce waiting period during peak call periods)
• Disaster Recovery Routing (incoming calls are routed to an emergency number when the phone line doesn’t work anymore)
• Call Groups & Call Pickup Functionality (enables a user or a group of users to answer to an incoming call that rings on another phone)
• Busy Lamp Field
• Conferencing up to 20 subscribers
• Fax2Mail and Mail2Fax
• One Number Service (enables a subscriber to be reached through a single phone number)
• Presence Status (shows if another subscriber is available or not)
• Outlook Integration (the user can call contacts out of Microsoft Outlook and send voice and fax messages via email)
• Desktop Client
• Web Client
• Web Phone
• Dynamic Call Distribution
• Fixed Mobile Convergence/Smartphone Integration (the smartphone – Android or IOS – can be configured as an additional extension of the communication system)
• Softphone Client for Windows (VoIP calls)

CALL CENTER

(includes features of Basic Voice)

• Call Center Agent Functionality
• Graphic Dialplan Editor
• Interactive Voice Response (IVR) Menus
• Waiting Queue Configuration
• Statistics
• Flexible CRM, ERP Interface

Download the documentation for the MANAGED COM solution