Alongside the individual service features for interfaces as specified in the product descriptions, the customer can also request optional service features. The options are not available for all interfaces. They are subject to charges and must be requested as add-ons for the product.
The customer can specify an emergency destination number (e.g. mobile, landline etc.) per line. Calls will be forwarded automatically to this destination number if the telephone connection stops working. This is restricted to the total failure of the connection to the telephone system (e.g. failure of component groups, cable damage etc.). If the telephone system malfunctions, failure routing may not be possible in every case for technical reasons. All calls will be forwarded to the destination number directly, regardless of the original direct line selected. Information about the original direct line selected and calls that have already been diverted will not be passed on. Connections will be charged on the basis of the tariff applicable to the connection. This option is subject to charges and must be ordered separately and not applicable to all products.
“CLIP No Screening” is a service feature for outgoing calls and can only be activated or deactivated for these. Alongside the network-provided number for the interface, a user-provided number defined by the caller him/herself can be displayed to the call recipient. The user-provided number is then usually displayed when the connection is made. However, this is not guaranteed in every case, as network configurations may differ. The user-provided number may not be displayed outside cegecom network. The network-provided number will be displayed to the call recipient. No extension information can be displayed when CLIP No Screening is activated. The customer shall ensure that only numbers allocated to him/her in accordance with ILR guidelines are used for CLIP No Screening. In any case, the network-provided number will also be sent when the connection is made so that the actual connection owner can be contacted at any time by authorised parties (e.g. police, ambulance service) as required by the ILR. This option is subject to charges and must be ordered separately.
If at least two primary rate connections are ordered, it is possible to connect the lines to two separate public exchanges on cegecom network. If there is a system fault in one exchange, this means at least one interface will remain available for outgoing calls. Incoming and outgoing calls can still be received / made via the remaining line. This option is subject to charges and must be ordered separately. Dual homing can currently not be used without the setting 1.8 (Multi-Numbering).
System stability can be further increased with redundant lines to/in the cegecom network. This additional redundancy is not part of this option and can only be offered upon request for technical reasons.
With parallel deployment, the new connection provided by cegecom can be used in parallel with that of the current provider. Both connections can be used for outgoing calls. Incoming calls to the customer will be routed via the existing provider until the telephone number is transferred to the cegecom network (day on which telephone number is ported between providers).
As of this point in time, the new interface will be fully functional and the old interface can be disconnected. This ensures continuous availability, largely irrespective of the switchover time by the outgoing provider. This option is subject to charges and must be ordered separately.
The direction of use for individual channels in primary rate connection can be defined. For example the channels 1-15 solely for incoming calls and channels 17-31 solely for outgoing calls. This configuration requires binding specification of the configuration before the interface is switched on at cegecom, as this could otherwise cause total failure of the interface. This option is subject to charges and must be ordered separately.
Depending on the interface type, the customer can request the transfer of call-charge information once the call ends (AOC-E) or during the call (AOC-D). If using an NGN interface, the information will be sent via SIP-INFO / QSIG messages. This option is subject to charges and must be ordered separately. The cycle lengths used can be provided upon request. This option is subject to charges and must be ordered separately.
The customer can ask for certain numbers or number ranges to be blocked.
The following barring versions apply:
Call barring is subject to charges. Only one call barring class can be activated on the connection.
Individual blocks can be implemented upon request, subject to additional charges.
Multi-numbering means the use of different telephone numbers on one interface. Different telephone numbers will be allocated to various channels or channel groups. This option is not available for every product. A maximum of five telephone numbers can be allocated. This option is subject to charges and must be ordered separately.
The feature Parallel Ringing allows subscribers to have incoming calls ringing at their original terminating access and simultaneously at a second access with a different directory number. The subscriber can answer the phone call on one of both locations.
This option is subject to charges and must be ordered separately.